Cancellation rights

Cancellation policy

As a consumer you have a legal right of withdrawal. According to § 13 BGB (German Civil Code), a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity.


Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, or in the case of separate delivery of a single order of several goods, the last goods, or in the case of several partial shipments or pieces of goods, the last partial shipment or the last piece.

In order to exercise your right of withdrawal, you must


CarPoint GmbH

Hohleichweg 16

76189 Karlsruhe                


Phone: + 49/ (0)721/ 982120

Fax: + 49/ (0)721/ 9821226



inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.



Consequences of revocation

 If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

 We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

 You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of approximately 99.00 EUR for goods that cannot be returned normally by post due to their nature (goods that cannot be sent by parcel post).

 You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.


Consequences of the revocation for non-EU countries

Return costs from non-EU countries will not be borne by CarPoint GmbH and will not be reimbursed in any other form such as vouchers or similar compensation.

In accordance with the provisions of our return conditions, we would like to point out that CarPoint GmbH does not bear any return costs from non-EU countries. This regulation applies regardless of your place of residence or the type of product.

Therefore, we strongly recommend that you carefully check whether the product meets your expectations before purchasing it in order to avoid any return costs. In addition, you should inform yourself about the customs and shipping regulations of the respective country to avoid unexpected costs.

Please note that this provision does not affect your statutory right of withdrawal under the provisions of the Distance Selling Act. You can cancel your order within the legally prescribed period, but in this case you will bear the return shipping costs from non-EU countries yourself.

For further information or if you have any questions, please do not hesitate to contact us. Please contact our customer service via the contact form.